SAP CRM Fundamentals - Certified Application Associate
SAP Certified Application Associate - CRM Foundation with SAP CRM 7.0 EhP2" certification exam verifies that the candidate has the basic knowledge required in the area of SAP Customer Relationship Management.This certificate proves that the candidate has an overall understanding of the application consultant profile for CRM solutions, and can implement this knowledge practically in projects under guidance of an experienced consultant. This certificate is a highly recommended - although not mandatory - prerequisite for qualification to CRM Application Professional in any of the specialist areas. It is recommended as an entry-level qualification to allow consultants to get acquainted with the fundamentals of CRM
Course Objectives
Overview of the SAP CRM Solution
- Fundamentals and architecture of SAP CRM
- SAP CRM Marketing
- SAP CRM Web Channel (E-Commerce)
- SAP CRM Partner Channel Management
- SAP CRM Sales
- SAP CRM Interaction Center
- SAP CRM Service
- SAP CRM Field Applications
- SAP CRM Analytics
- Implementation & operation of SAP CRM
CRM Customizing Fundamentals
- CRM basic data:
- CRM business transactions
- Customizing for these objects
- Partner determination
- Actions
- Overview of pricing in CRM
CRM Middleware
- Introduction to the CRM architecture and CRM Middleware
- Connecting an SAP back-end system to an SAP CRM system: - CRM Middleware / Administration Console - Messaging BDoc - Initial load / delta load / request load - Data flow, configuration and monitoring
- Connecting an external system using the XIF adapter
- Business Warehouse adapter
SAP CRM User Interface
- SAP CRM User Interface Overview
- UI Concept
- Customizing of Business Roles
- Navigation Bar Customizing and Transaction Launcher
- Architecture
- UI Configuration
- Application Enhancement Tool and Easy Enhancement Workbench
- Component Enhancement Concept
- Skin Configuration
CRM Interaction Center WebClient
- IC Agent functions
- IC Marketing and Sales
- IC Service
- IC Web Client Functions and Profiles
- Communication Architecture
- Agent Inbox
- Rule Modeler
- Category Modeler
- IC Manager functions
Course Content Exam(s)
| Exame Name | Exame Number | Product Version | Exam Cost |
|
SAP Certified Application Associate |
C_TCRM20_72 |
ERP 7.0 EhP2 |
$ 500 |